What Is DHL eCommerce?
DHL eCommerce Solutions is a subsidiary of the Deutsche Post DHL Group that specializes in eCommerce logistics and transportation.
DHL eCommerce helps connect sellers and buyers around the world with reliable and secure delivery. Headquartered in Germany, the company employs over 400,000 employees to move 1.6 billion packages to more than 200 countries every year and trades in seven different languages.
What does DHL eCommerce deliver?
As a subsidiary of Deutsche Post DHL Group, DHL eCommerce offers a global eCommerce service for retailers, brands and manufacturers.
Services include:
- Logistics services to deliver goods to customers' doorsteps across the globe
- Digital marketing services to help brands and retailers increase their web traffic
- Payment processing services for online shoppers
What options does DHL eCommerce offer?
DHL eCommerce Solutions hosts a variety of options for both domestic and international deliveries.
For the U.S. domestic market, DHL eCommerce offers:
- DHL SmartMail for packages up to 1 lb
- DHL SmartMail Package Plus for packages up to 25 lbs
- DHL SmartMail Package Return for packages up to 70 lbs.
For international sellers, DHL eCommerce offers:
- DHL Packet International for shipments all around the world up to 4.4 lbs
- DHL package International Standard for packages up to 44 lbs
- DHL package International Direct for packages up to a maximum of 44 lbs
Where in the world does DHL eCommerce deliver?
DHL eCommerce supports logistic services and transportation to over 220 countries around the world, including those in:
- Asia Pacific
- North America
- Europe
DHL eCommerce will make sure that your orders are fulfilled in seven business days to any corner of the globe; also boasting a scalable service offering for companies of all sizes to partner with as they grow.
Frequently Asked Questions
Can I track a DHL eCommerce package without a tracking number?
It can be difficult to try and track your package without a tracking number. You should have received a tracking number for your package in an email or SMS when your order was confirmed.
If you do not have your unique tracking number, contact the seller or merchant for more information about your package.
DHL eCommerce has a customer portal for sellers to look up information about their packages. If you cannot get your tracking number, it is also possible to use your reference number to track your DHL eCommerce package.
Does Circuit Route Planner offer better tracking than DHL eCommerce?
Although the DHL eCommerce package tracker gives you essential information about your package and where it is, the Circuit Package Tracker offers a more comprehensive view of your delivery.
The Circuit Package Tracker is simple and easy to use online or on their mobile app. This tracker gives you a lot more details about where your package is, where it has been, and when it is expected to arrive.
This tracker also includes details and times to help you stay informed and make sure you are home for your delivery.
Circuit Package Tracker also gives you reliable tracking updates throughout the shipping journey and DHL eCommerce delivery process.
How late does DHL eCommerce deliver?
DHL eCommerce makes use of the vast DHL Group network along with its strategic partners for last-mile delivery around the world. Due to this, the delivery times may vary but are usually between the hours of 8 am and 6 pm throughout the week.
If you cannot collect your package for any reason, they will leave you a small note and attempt to deliver your package the following day.
How long does it usually take to deliver an international package with DHL eCommerce?
DHL eCommerce Solutions can vary in delivery time depending on your specific location as well as what delivery option is chosen for your package.
International packages from the United Kingdom to Germany will take significantly less time than from France to the United States, as an example.
DHL eCommerce offers express international delivery that can reach every corner of the world within 5-7 business days as well as standard options that can take 1-2 weeks.
How long will DHL eCommerce hold a package?
If you are not there to collect your package when it arrives, the DHL delivery driver will leave you a note to say that they had tried to deliver your package and will try to deliver it again the following day.
DHL has a policy of holding packages at their ServicePoint for up to seven days before returning the package back to the seller.
If it is more convenient for you to fetch your package from the ServicePoint, you can make arrangements to do so. DHL does not charge you any extra for holding your package, even if you leave it with them for the full seven days.
How to sign for a DHL eCommerce package?
You do not have to sign for every package you get. But, it is a great security measure to make sure the right package is left in the correct hands. You can opt for a signature as it gives you extra security during delivery.
If you need to sign for your package, the DHL delivery driver will guide you through the process and show you where to sign the form either on paper or on a digital device. In some cases, you may be required to show some form of identification to make sure that the delivery is being delivered to the correct person.
How to track a DHL eCommerce package with Circuit Package Tracker?
Circuit Package Tracker makes tracking your package quick and easy. To track your package using the Circuit Package Tracker, simply enter your tracking number into the search bar and select ‘DHL eCommerce’ from the drop-down menu.
What do I do if I haven't received my package from DHL eCommerce?
If you have not received your package and you have been waiting a while, you can reach out to DHL eCommerce customer service. You can then explain the contents of your package to them so that they can begin an investigation to figure out where your package is.
What happens if DHL eCommerce loses my package?
If your package is lost or missing, you should start by contacting the seller or merchant that sent your package for more information.
You can then reach out to DHL eCommerce customer services to start an internal investigation. DHL will then take your information and information from the seller and start looking through their warehouses for your package.
What happens if I miss my DHL eCommerce delivery?
If you miss delivery of your DHL package, the DHL delivery driver will leave you a note to let you know that they tried to deliver your package and will attempt to deliver it the following business day.
Your package will be kept at the closest ServicePoint for up to seven days. If it is more convenient for you to fetch it from the ServicePoint, you can do so. If you plan to collect it from the ServicePoint, you will need a government-issued photo ID to make the collection.
What time will my DHL eCommerce package arrive?
DHL eCommerce packages can vary in delivery times from region to region. In most international territories, deliveries will take place between 8 am and 6 pm throughout the week. DHL also offers weekend deliveries in some locations.
The best way to get an estimated time is to use a detailed package tracker like Circuit. This will give you a clear indication of where your package is, where it has been, and what time it is expected to be delivered.
Where is my DHL eCommerce package?
If you have not received your DHL eCommerce package yet, you should use Circuit Package Tracker to give you more information about your delivery including estimated times and delivery routes.
Where is my DHL eCommerce tracking number?
Your DHL eCommerce tracking number should be sent to you in the confirmation email or SMS you get when your order is confirmed. If you cannot find it, reach out to the seller or merchant that you placed your order with.
Why is my DHL eCommerce package not moving?
Your package could appear as not moving for a variety of reasons. This includes obstacles on the route, vehicle issues, tracking glitches, and dangerous weather conditions that could cause delays to your delivery. Give it some time before checking Circuit Package Tracker again.
Why is my DHL eCommerce package pending?
Most package trackers only update at major milestones along the way. If your package has not been shipped yet or is waiting to be scanned at the warehouse, it can show as ‘pending’. Give it some time and check the Package Tracker again.
If it is still pending after a long time, reach out to DHL eCommerce customer services to make sure that they have all the correct information regarding your delivery.