Product updates

Analyze late and failed stops and track delivery costs with additional analytics reports

With four new delivery analytics reports, you can further analyze delivery costs and performance metrics.

Understand the most common reason for failed deliveries, monitor the percentage of late stops, and track the average cost per delivery over time.

Filter each report by depot, team, or driver for a more granular view of activity.

Go to Settings > Analytics to access the delivery reports dashboard.

What's new? - Product updates

Watch our latest product update video and discover more about the following features:

• API V2.0
• Delivery analytics
• Route optimization
• Read-only roles
• Batch editing stops
• Simplified stop markers
• Pinning stops on the map

Provide restricted account access with read-only roles for specific users

Now you can safely and securely provide read-only access to your account, allowing specific roles the ability to view and search all account data without being able to make any changes.

Read-only roles have access to view all available account information as it happens but cannot make any edits or access account settings.

This restricted role can be useful for teams looking to safely outsource their customer support to a third party or share the real-time route tracking view with partners.

How to create a read-only role

• Go to Settings > Team members
• Click Add members
• On the Role dropdown menu select Read only
• Click Add member to finish

Easily add stops by pinning them anywhere on the map

Dispatchers can sometimes encounter incorrectly located addresses on a route due to inconsistencies in mapping data provided by third parties. These can be corrected by reporting the issue to Google Maps or Open Street View, but those updates take time.

Now dispatchers can instantly correct or pin the location of a stop simply by clicking on the map.

How to pin a stop anywhere on the map:

• Zoom in on the map to show the area you want to target
• Right-click on the map exactly where you want to pin a stop
• Confirm that you want to add a stop at that location
• The stop will be pinned and added to your route

Improved map visibility of multiple routes with simplified stop markers

Managing multiple routes in the same geographical region can create a visually crowded map, making it hard to see individual stops and route progress clearly.

Now dispatchers can toggle between detailed and simplified stop markers on the map view.

Simplified stop markers reduce each stop on the map to a small square.

How to toggle between detailed and simplified stop markers:

• Go to the map view of a route
• Click the stop icon in the top right corner of the map
• Click this icon to toggle between detailed and simplified stop marker styles

Customize route optimization objectives to suit your delivery operations

Every business model handles delivery in a different way and has unique needs when it comes to how routes are optimized. Companies that pay their drivers by the hour may want to optimize routes based on speed.

It’s now possible to customize your route optimization settings to suit your delivery style better.

How to set route optimization objectives

• Go to Settings > Route Optimization 
• Select the route optimization options you prefer
• All routes will now be optimized based on these preferences

Save time managing routes by batch editing stops

Dispatchers often need to make the same change to multiple stops on a route, but individually updating stops is inefficient and prone to human error.

Now dispatchers can save time managing stops with batch editing. It provides a quick and easy way to apply the same change to a group of stops.

How to batch edit stops:

• Click on a route
• Click the dotted square 'select area' icon on the map
• A hexagonal grid will appear on the map 
• Select the hexagons that contain the stops you want to edit
• Use the toolbar on the map to make changes 
• Preview and save your changes
• Your changes will be applied to all the stops selected
  

Create time-saving integrations using Circuit’s two-way API 

Manually adding stops or batch-uploading route data using a spreadsheet can be time-consuming and inaccurate.

The latest version of the Circuit for Teams API is two-way. This allows you to import and manage data using the API and subscribe to published event-based information.

Integrate your existing systems with the API to automate processes and speed up your delivery operations.

How to integrate with Circuit’s API

Go to Settings > Integration to read the complete technical documentation and best practices.